GET HELP

Support and Resources

You can find everything you need for installation, commissioning and troubleshooting Wattch hardware and software here.

Explore Our Resources

The below resources require a Wattch account to access. If you are unsure whether you have a Wattch account or are unable to log into your account, reach out to us at support@wattch.io.

Knowledge Base

Site Startup Guide

Troubleshooting Guide

Release Notes

Hardware Support

Standard Data Acquisition System

Lite Data Acquisition System

WDAS-S3 Spec Sheet WDAS-L1 Spec Sheet WDAS-S3 Quick Start Guide WDAS-L1 Quick Start Guide

Installation Support

Our hardware is designed to be easy to install and commission. In most cases, we expect you won't need to call us.

To ensure a smooth installation experience, before going to site:

Set up your site's Digital Twin (instructions)
Associate a DAS with the site (instructions)
Provide Wattch platform access to your on-site techs (instructions)

Technician is on-site

Email or text these details to support:

Site details including the name of the site, the company you are representing, and device models and serial numbers
Closeout photo of DAS showing all connections and devices within the DAS, including serial numbers
Description of LED indicator light patterns showing on the Wattch Edge Controller and modem

Wattch will respond with a phone call within 5-10 minutes.

Remote support

If you are not currently onsite and have installation or commissioning questions that are not answered in our documentation, reach out to us via email. We aim to respond within 24 hours.

Troubleshooting and General Questions

Technician is on-site

Email or text pictures that clearly show the wiring and serial numbers of the equipment being serviced. Wattch will respond with a phone call within 5-10 minutes.

Remote support

If you are not currently onsite and have troubleshooting questions that are not answered in our knowledge base, reach out to us via email. We aim to respond within 24 hours.